ICQ Level 3 Diploma in customer Service
Course Description
Customer service can be a rewarding career. It is the act of taking care of the customer's needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer's requirements are met. Our training programme will help you to develop and enhance all of the skills necessary to ensure you are performing your job to the highest standard and hopefully improve your knowledge and competencies to allow for career progression.
We offer the Customer Service Programme at Level 2 and Level 3 depending on student prior qualifications.
ICQ Level 3 Diploma in customer Service 55 credits
To achieve this qualification learners must complete a minimum of 55 credits: 31 credits from Mandatory units listed below and a minimum of 24 credits from Optional Groups.
Organise and deliver customer service
Linked Reference Number
Not Set
Unit
Unit Reference Number
Title
Organise and deliver customer service
Organisation Name
Council for Administration
Unit Level
Level 3
Unit Sub Level
None
Guided Learning Hours
27
Unit Credit Value
5
Understand the customer service environment
Linked Reference Number
Not Set
Unit
Unit Reference Number
Title
Understand the customer service environment
Organisation Name
Council for Administration
Unit Level
Level 3
Unit Sub Level
None
Guided Learning Hours
40
Unit Credit Value
5
Linked Reference Number
Not Set
Unit
Unit Reference Number
Title
Resolve customers’ problems
Organisation Name
Council for Administration
Unit Level
Level 3
Unit Sub Level
None
Guided Learning Hours
19
Unit Credit Value
4
Linked Reference Number
Not Set
Unit
Unit Reference Number
Title
Principles of business
Organisation Name
Council for Administration
Unit Level
Level 3
Unit Sub Level
None
Guided Learning Hours
74
Unit Credit Value
10
Manage personal and professional development
Linked Reference Number
Not Set
Unit
Unit Reference Number
Title
Manage personal and professional development
Organisation Name
Council for Administration
Unit Level
Level 3
Unit Sub Level
None
Guided Learning Hours
12
Unit Credit Value
3
Understand customers and customer retention
Duration
6 to 12 months depending on course and individual circumstances
Assessment
Two observations, a professional discussion and a witness testimony
