ICQ Level 3 Diploma in customer Service

ICQ Level 3 Diploma in customer Service

 

Course Description

Customer service can be a rewarding career. It is the act of taking care of the customer's needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer's requirements are met. Our training programme will help you to develop and enhance all of the skills necessary to ensure you are performing your job to the highest standard and hopefully improve your knowledge and competencies to allow for career progression.

 

We offer the Customer Service Programme at  Level 2 and Level 3 depending on student prior qualifications.

 

ICQ Level 3 Diploma in customer Service      55   credits

 

 

To achieve this qualification learners must complete a minimum of 55 credits: 31 credits from Mandatory units listed below and a minimum of 24 credits from Optional Groups.

 

Organise and deliver customer service

Linked Reference Number

Not Set

Unit

Unit Reference Number

L/506/2150

Title

Organise and deliver customer service

Organisation Name

Council for Administration

Unit Level

Level 3

Unit Sub Level

None

Guided Learning Hours

27

Unit Credit Value

5

 

Understand the customer service environment

Linked Reference Number

Not Set

Unit

Unit Reference Number

Y/506/2152

Title

Understand the customer service environment

Organisation Name

Council for Administration

Unit Level

Level 3

Unit Sub Level

None

Guided Learning Hours

40

Unit Credit Value

5

 

Resolve customers’ problems

Linked Reference Number

Not Set

Unit

Unit Reference Number

K/506/2169

Title

Resolve customers’ problems

Organisation Name

Council for Administration

Unit Level

Level 3

Unit Sub Level

None

Guided Learning Hours

19

Unit Credit Value

4

 

Principles of business

Linked Reference Number

Not Set

Unit

Unit Reference Number

D/506/1942

Title

Principles of business

Organisation Name

Council for Administration

Unit Level

Level 3

Unit Sub Level

None

Guided Learning Hours

74

Unit Credit Value

10

 

Manage personal and professional development

Linked Reference Number

Not Set

Unit

Unit Reference Number

T/506/2952

Title

Manage personal and professional development

Organisation Name

Council for Administration

Unit Level

Level 3

Unit Sub Level

None

Guided Learning Hours

12

Unit Credit Value

3

 

Understand customers and customer retention

 

 

Duration

6 to 12 months depending on course and individual circumstances

Assessment

Two observations, a professional discussion and a witness testimony

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