Are your staff trained in Standard 16 of the Minimum Standards?
Are staff equipped to deal with concerns and complaints?
People 1st would like to invite a representative from your setting to a workshop on this topic.
This workshop is relevant to all settings under Social Services remit. For those inspected by the Dept. of Education, the workshop will include focus on the new role of the Public Service Ombudsman and the new 2 stage complaints procedure that the Education Authority requires schools to adopt.
By the end of this short workshop, participants will:
For further information or to book a place on this programme, simply email firstname.lastname@example.org or telephone 028 90669669