Handling Difficult Conversations

>19 Nov 2018

19th November 9.30am - 12.30pm: Handling Difficult Conversations

This programme aims to provide candidates with the skills and knowledge required to conduct challenging conversations with staff, perhaps about their behaviour, results, or actions. It will also cover how to handle demanding and testing individuals. This course will equip candidates with the necessary confidence, knowledge and skills to engage with people from a productive and focused position.  By the end of this programme, candidates will:

  • Appreciate the importance of giving effective feedback, praising, reprimanding and how to do it.
  • Develop an understanding of personality and how this informs conversation.
  • Understand the effect of communication and motivation on conversation.
  • Learn to be in control of conversations.
  • Simple and straightforward methods to help conduct and run challenging conversation.

Cost: £65 + VAT per person

 

For more information, or to book a place on any of our programmes, please contact sales @people-1st.co.uk or telephone 02890 669669

 People 1st are delighted to offer a 10% discount on short courses to those working in community or charitable organisations.  Please advise your organisation name and status when booking your programme(s).

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