CCU Credit Union Staff Celebrate Success this month as three team members officially complete their NVQ Level 2 Customer Service Apprenticeship with People 1st.

We were delighted to celebrate an incredible achievement with Clonard Credit Union (CCU) recently as three of their staff members – Louise, Devon and JD – officially completed their NVQ Level 2 Apprenticeship in Customer Service with People 1st. This achievement truly reflects how CCU Credit Union Staff Celebrate Success when strong employer support and professional training come together.

The team have shown outstanding commitment to their learning journey, balancing work responsibilities with coursework, assessments and on-the-job development. Their hard work truly paid off, and each apprentice was recognised by CCU CEO Terry McCrudden, who awarded a £500 bonus to every learner upon completion – a fantastic acknowledgement of their dedication and personal growth.

Celebrating CCU Credit Union employees who achieved their NVQ L2 Customer Service Apprenticeship through People 1st. A fantastic example of employer-led training.

These photos capture a proud moment for everyone involved, and we want to extend our sincere thanks to the entire team at CCU Credit Union for their continued collaboration, support and investment in staff development. Their commitment to nurturing talent and creating genuine progression opportunities is clear to see.

Shauna Milnes, Head of HR at CCU, shared:

“CCU Credit Union will continue to invest in our staff by providing a variety of training courses with qualifications to help develop each individual through our Career Pathway Opportunities Programme. We are working in partnership with local educational providers to ensure that all who work for the organisation has the opportunity to develop their professional career within the Credit Union.”

This partnership has once again shown how CCU Credit Union Staff Celebrate Success when organisations invest in ongoing staff development. At People 1st, we couldn’t agree more. Supporting organisations like CCU – a long-standing, not-for-profit credit union dedicated to helping members with affordable loans and regular savings – is exactly what our Apprenticeships are designed to do. When employers invest in their people, everyone benefits: the staff, the business, and the wider community.

Training That Builds Confidence, Skills and Careers

This partnership showcases how fully-funded* Apprenticeships can strengthen organisations across Northern Ireland.
People 1st offers a wide range of qualifications designed to upskill teams at every level, including:

  • Customer Service
  • Business Administration
  • Team Leading & Management
  • IT & Digital Skills
  • Finance & Office Administration
  • Leadership & People Management

Our programmes blend practical, workplace-based learning with 1-to-1 support from experienced tutors – making them ideal for busy teams in credit unions, financial services, retail, hospitality and more.

Customer Service Apprenticeships & MORE!

If your organisation would benefit from staff training, career development pathways or fully-funded apprenticeship support, we’d love to work with you.

📩 Get in touch: [email protected]
📞 028 9066 9669
🌐 www.people-1st.co.uk

A Huge Congratulations Once Again

Well done to Louise, Devon and JD — and a massive thank you to the staff and leadership team at Clonard Credit Union for placing their trust in People 1st. We’re incredibly proud to see CCU Credit Union Staff Celebrate Success through dedication, hard work and commitment to their learning.
We look forward to supporting many more colleagues on their professional journey in the future!

If your organisation wants to see your team achieve the same — just like we’ve seen CCU Credit Union Staff Celebrate Success — get in touch with People 1st today.

Your team could be next to celebrate success!!


In addition to supporting CCU Credit Union with their apprenticeship journey, People 1st also works closely with employers across Northern Ireland who want to upskill their teams through fully funded All-Age Apprenticeships. We provide dedicated in-house mentors and one-to-one workplace support to ensure every learner feels confident and supported from day one. Whether an organisation is looking to strengthen customer service, develop business administration expertise, or grow future leaders through management qualifications, our programmes are designed to boost skills, confidence and earning potential — all while staff continue in their current roles.

Many apprentices can complete their qualification fully funded if they are aged 16+ and work 21+ hours per week, making this an accessible and cost-effective way for employers to invest in their teams. With flexible online learning, digital assessments, experienced tutors and consistently excellent feedback, People 1st is proud to help workplaces across Northern Ireland build stronger, more skilled teams who can excel in their careers.

Find out more on our Apprenticeships page here:
https://people-1st.co.uk/programmes/apprenticeships-ni/

Find out more about the Customer Service Level 2 qualification here:
https://people-1st.co.uk/qualifications/icq-level-2-certificate-in-customer-service/

Find out more about Clonard Credit Union here: https://www.ccuni.org/

Don Burns, People 1st Construction Centre Manager ( second from left) with Industry leaders across Northern Ireland

The construction industry in the United Kingdom and Ireland has always been a powerhouse of economic growth and development. However, in recent years, it has faced a unique set of challenges when it comes to attracting and retaining young, fresh talent. With an ageing workforce and a growing demand for skilled professionals, the construction sector must adapt to ensure a sustainable and vibrant future.

How prepared is Northern Ireland’s construction industry to meet the ambitions of 2050 and beyond?

That was one of the main questions posed at a recent roundtable discussion at the Construction Industry Training Board NI (CITBNI) and one that our Centre Manager for Construction Don Burns, was on hand to answer, exploring the challenges faced by the industry in getting young talent through the door and, more importantly, keeping them engaged and motivated to stay.

“In my experience, the challenge is more nuanced and centres more on retaining young people in the industry rather than that initial attraction. The attraction exists. A major government arm’s length body recently had over 480 applications to a call for six electrician apprenticeships. However, when we get young people into the industry, it can take between three to five years for them to qualify and earn an attractive wage. The reality is that in that timeframe, other industries and sectors can appear more appealing. If we want to have an industry that can deliver on future challenges, we need to improve the attractiveness of not only entering the industry, but the long-term benefits of staying there. ” Don Burns Centre Manager, People 1st Construction Training Academy
A heating engineer installing underfloor heating system
A heating engineer installing underfloor heating system

What other challenges do we face when trying to attract fresh talent to the Construction industry across Northern Ireland?

  • Perceptions and Stereotypes:
  • One of the primary challenges in attracting young talent to the construction industry is the negative perception that often surrounds it. Many young people still hold outdated stereotypes of construction work as physically demanding, low-paying, and lacking in opportunities for career growth. Changing these perceptions is crucial to drawing in fresh faces.
  • Lack of Awareness:
  • Many young individuals may not even consider construction as a viable career option due to a lack of awareness about the diverse and rewarding roles within the industry. Promoting construction careers through educational institutions and outreach programs is essential.
  • Skills Gap:
  • While the industry is keen to embrace new talent, there is often a disconnect between the skills required and those possessed by young job seekers. Bridging this skills gap through training and apprenticeship programs is vital.
  • Safety Concerns:
  • Safety is a paramount concern in the construction sector, and young workers may be hesitant to enter an industry with perceived higher risks. Ensuring stringent safety measures and offering comprehensive training can address this concern.
  • Career Progression:
  • Young professionals seek opportunities for career advancement and development. The construction industry must showcase clear pathways for growth, from entry-level positions to senior management roles.
  • Work-Life Balance:
  • Maintaining a healthy work-life balance is increasingly important to the younger generation. Construction companies need to consider flexible work arrangements and other benefits to accommodate this need.
  • Technological Adaptation:
  • The construction industry is rapidly evolving with the integration of advanced technologies like BIM, drones, and AI. Embracing these innovations can make the industry more appealing to tech-savvy young talent.
  • Mentorship and Support:
  • Creating mentorship programs and providing ongoing support to young workers can significantly boost retention rates. Offering guidance and constructive feedback helps them feel valued and motivated.
A construction site safety inspector.
A construction site safety inspector.

People 1st is a major contract holder locally in Northern Ireland for Construction training at all levels, from school leavers through to Level 4 Site Supervisors.

We work with a range of construction specialists to get staff certified and qualified in joinery, bricklaying and roofing at our custom-built training facility in CITBNI headquarters at Crumlin. We have a team of talented tutors, and Don the Centre Manager and his team of support staff, there to assist each student in achieving their goals- whether you are new to the sector and wanting to achieve a Level 1 City and Guilds qualification or whether you are an experienced site supervisor, needing their Level 3 or Level 4 qualification to renew their CSR Gold Card. We cater for a range of levels and expertise and our team is always on hand and ready to create a bespoke training package that suits your company’s needs, so reach out to Don and the team at our CITBNI Training Academy on 028 9030 3982 or email Don at [email protected]. You can also find out more about our construction qualifications here:

https://people-1st.co.uk/qualification-categories/construction-building-services/

To read more about the round table discussion please find the link to the full article below:
https://www.agendani.com/building-a-skilled-and-competent-construction-industry/

What next for new talent in the construction industry locally?

Attracting and retaining young talent is crucial for the long-term sustainability and growth of the UK construction industry. By addressing the challenges of perception, skills development, safety, career progression, work-life balance, technological adaptation, and mentorship, the construction sector can create an environment that is not only appealing to young professionals but also fosters their growth and commitment. With concerted efforts, the industry can build a brighter future that benefits both the newcomers and the construction landscape as a whole.