Steps2Success is a programme designed to support local people into lasting employment. People 1st deliver this programme in West Belfast and Lisburn areas in conjunction with the local Jobs & Benefits offices.

Individuals in receipt of JSA and ESA benefits are eligible to start a journey back into work. You will be fully supported by experienced advisors alongside Health & Wellbeing Services for physical and mental wellbeing, addiction support, debt management and social inclusion programmes.

During the Steps2Success programme you will receive support to prepare, gain, progress and sustain employment which is fully supported by advisors and our experienced team.

Prepare for work

Individuals and their advisor together will develop a progress into employment plans, monthly action plans, set realistic job goals, discuss needs and barriers and design a professional working CV and cover letters.

Get that job

Once individuals have prepared for work, advisors will provide the support to job search effectively, complete and submit high quality applications, ensure individuals meet employer expectations, prepare for attending successful interviews and complete better off calculations.

Progress into work

Individuals will be fully supported as they start work with help and advice at any time after commencing employment.  Continued guidance will be available throughout to help clients sustain long term employment.


“I thought the job search support in people 1st was very good and the Health & Wellbeing element was very beneficial” - John (Client)

“I feel like People 1st really helped me develop my confidence in social situations” - Neil (Client)

“I feel like Steps 2 success helped give me an insight into what I needed to help me move back into work” - Jack (Client)

“I was on Jobseekers allowances for a few years and my personal advisor recommended the Steps2Success programme. I was a bit apprehensive but when I started, I was greeted by the lovely friendly staff in the Dairy Farm office. They talked to me about my interests and what I had previously worked as. We sat and created a CV as well as attended a few workshops, which taught me interview skills as well encouraged me to believe in myself. I had several interviews within a few weeks then a few of us attended a job fair in Belfast City Centre where we handed out our CV to prospective employers. The same day I had an interview for Stix and Stones and was offered a job starting that weekend. Then the manager at Balmoral Hotel rang me and offered me a job in the hotel. I was delighted. I started full time employment in March 2018. I’m loving my job and without help from Michael and Nadya and the rest of the Steps team, I wouldn’t be where I am today. They gave me the confidence to believe in myself again. I highly recommend the Steps2Success programme.“ - Colette (Client)

“Katrina was able to identify that I was a suitable candidate for the job by carrying out a thorough skills analysis and effective assessment. I am delighted and grateful to be given this opportunity and feel I am back to my old self.   I enjoy getting up in the mornings to go to work and having a routine and a purpose in life.  Gaining employment has been the icing on the cake for myself and my daughter and it has restored my faith in humanity!” - Rose (Client)

“Employing local people is something we generally try and do. All our customers are local people and enjoy interacting with other local people. It’s like a community hub here with the same faces each week. Kieran and Joseph have been with us for two years now and get on great with all our customers, both guys had little to no experience before Don contacted regarding the placement opportunity, and on completing the work placement I had no hesitation offering the guys employment contracts. I have found two employees for life in them two, they have worked out great" - (Deirdre, General Manager of Westway Bingo Club)

Meet the team

Aidan Kelly - Steps2Success Manager

Jacqueline McStravick - Compliance Officer

Don Burns - Employment Advisor

Michael Carson - Employment Advisor 

Nadya Daley - Employment Advisor

Mark Wilson - Verification Officer

Rosemary Hart - ESA Support Officer

Katrina McCann - Employment Advisor

Jason McVeigh - Employment Advisor 

Lisa Gallagher - Employment Advisor

Harry Mulcaster-Jones Administrator 

Contact us

Lisburn area                       02892665100

West Belfast area                02890618452

Further information is available at

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