Course Code: 600/3423/3
This course will provide you with the chance to obtain and demonstrate the skills and knowledge needed to deliver high quality products and services to your customers from the workplace, digitally, or through going out into the customer’s own locality.
To give you an understanding of this course, topics include:
If you are aged 16 to 25 (and over 25 for some qualifications)* and working a minimum of 21 hours per week, you could access this course for free through the ApprenticeshipsNI programme.
*More information on eligibility, terms and conditions can be found on ApprenticeshipsNI programme overview page.
You could go on to complete the Level 3 Diploma in Customer Service, or progress in work in roles such as retail assistant, manager, personal shopper, customer service representative, customer service specialist, contact centre adviser, service industry host.
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