OCN NI Level 1 Certificate in Retail Business (QCF)

OCN NI Level 1 Certificate in Retail Business (QCF)

Course Description

Our Retail programme is specifically designed to support school leavers deciding to pursue a career within the vibrant Retail Industry.

The course offers in-depth training and development to ensure students understand the key principles of Retail business including customer service, selling, product knowledge, and merchandising and consumer legislation.

The course also focuses on the development of communication and interpersonal skills to support student’s ability to work effectively as part of a Retail team and to enhance confidence when interacting with customers.

Work Placement is a key focus on this course with students gaining the opportunity of practical work experience at a local Retail business for 1 or 2 days per week (after 12 week induction period).  This hands-on involvement enhances student understanding of class based training allowing them to gain fundamental industry specific skills and CV references. (include link to work placement case studies)

We offer Level 1 and Level 2 options depending on student prior qualifications.

OCN NI Level 1 Certificate in Retail Business (QCF) (24 credits)

Understanding Retail Businesses

Understanding Health and Safety in a Retail Business

Individual And Team Work Skills for a retail Business

Customer Service in a Retail Business (

Understanding Security in Retail Business

Employee Standards within a Retail Business

Problem Solving Within a Retail Business

Display, Move and Monitor Stock in a Retail Business

Rights and Responsibilities of Retail Traders and Customers



24 months (approx.)

* Some students eligible for an additional 12 months to complete the course depending on individual circumstances.

Fast track option available if eligible  – 12 months (approx..)

Contact a member of our Student Support Team for further information.




Written unit assessments through student portfolio with practical vocational observations for Level 2 students.

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