Closing Date: 12 Apr 2021


Student Support Officer






Centre Manager


Mon – Thurs 9am-5pm

Fri – 9am-1:30pm





£23,000 - £25,000

Pension 3%, Employee Assistance Programme


To recruit for and manage the trainee journey, planning and executing interventions and supporting the move of trainees into employment or further education.   


  • Market and promote the programme to trainees, schools, employers, and all other stakeholders.


  • Manage the trainee journey undertaking recruitment, induction, assessment, achievement and progression towards employment, Further Education or Apprenticeship programmes.


  • Identify trainees’ needs through a training needs analysis offering advice and guidance during initial interview and induction stage and signpost to 3rd party provision where appropriate.


  • Co-ordinate training, resources, and support to enable trainees to achieve their aims.


  • Manage a caseload of trainees, reviewing their progress to achieve personal and team targets.


  • Source and manage working relationships with 3rd party providers, complementary provision and employers, schools, and other stakeholders.


  • Attend meetings with employers to source vacancies, work placements and provide in-employment support.


  • Advise, guide, and match trainees to employment opportunities.


  • Liaise with both trainees and employers to identify any in-placement/employment support required.


  • Record all contact with trainees through MIS system and ensure 100% compliant use of systems and tools to support own caseload management and employment opportunities.


  • Ensure that appropriate information is collected from trainees and /or employers and recorded to substantiate financial / performance claims.


  • Meet or exceed targets, KPIs and success indicators that are set and agreed.


  • Support the process of evaluating the experience of trainees and employers on completing or leaving a programme.  Identify success stories and collect appropriate information to use in promotional material.


  • Always adhere to the company’s policies and procedures, including but not limited to Equal Opportunities, Quality, Health and Safety, Information Security, and IT.

Please note.

The above-mentioned duties are neither exclusive nor exhaustive and the post holder may be required to carry out such other appropriate duties as may be required by the line manager, with the level of the post and the competency of the post holder.

The details contained in this job description reflect the requirements of the role at the date it was prepared.  Over time roles may change, existing duties may no longer be required, and other duties may be gained without changing the general nature of the duties or the level of responsibility entailed.  Consequently, People 1st will expect to revise this job description from time to time. 






  • Current Driving Licence and access to car
  • Grade A-C English and Maths or equivalent
  • 3rd Level Qualification
  • Minimum of one year experience in working with young people.
  • Good knowledge of the local labour market
  • Competent IT user.



  • Familiar with government programmes
  • Experience in personnel or training


It is important that the successful applicant has good communication skills and is empathetic and understanding to the needs of others.  The post calls for a high degree of commitment, excellent interpersonal skills, and the ability to develop and promote ideas effectively. 

To apply send CV to

© Copyright People 1st 2021