Student Support Officer/Administrator - Belfast

Closing Date: 06 Sep 2021

 Student Support Officer/Administrator

 

RESPONSIBLE TO

 

HOURS OF WORK

 Centre Manager

Mon – Thurs 9am-5pm

Fri – 9am-1:30pm

LOCATION

SALARY + BENEFITS

Belfast

£18,000 - £21,000

Pension 3%, Employee Assistance Programme

JOB PURPOSE

Providing an excellent customer experience is at the heart of our delivery approach and this role is a critical element in delivering that service.

You will be the first point of contact to clients arriving at the centre and therefore will need to be a key ambassador for the organisation and the service.

RESPONSIBILITIES

  • Meet and exceed such targets, KPIs and Success Indicators that are set and agreed

  • Process, manage and co-ordinate the records, administration, and financial documentation for the respective contracts, following contractual and company procedures

 

  • Ensure a professional and positive working relationship with internal and external customers

 

  • Effectively communicate with internal and external customers including any queries and complaints using the appropriate communication method

 

  • Ensuring strict adherence to data protection compliance measures always

 

  • Support centre manager to administer the centre delivery timetable, managing room booking and ensuring that the centre is well-presented, and the necessary equipment and resources are in place.

 

  • Complying with process and procedures to ensure contractual and company quality and compliance standards are met.

 

  • Market and promote programmes to trainees, schools, employers and all other stakeholders.

 

  • Manage the trainee journey by supporting the recruitment, induction, assessment, achievement and progression towards employment, Further Education or Apprenticeship programmes

 

  • Managing centre petty cash and supporting clients with fares, expense claims, dealing with general queries and signposting to other staff members where necessary.

 

  • Inputting and updating information onto software packages e.g. TMS and Maytas.

 

  • Involvement in the recruitment of learners by developing good customer relations with all partners to programmes.

 

  • Ascertaining eligibility requirements of clients and arranging suitable appointments.

 

  • Recording the attendance/timesheets at classes and follow up on non-attenders as per company procedure.

Please note

The above-mentioned duties are neither exclusive nor exhaustive and the post holder may be required to carry out such other appropriate duties as may be required by the line manager, with the level of the post and the competency of the post holder.

The details contained in this job description reflect the requirements of the role at the date it was prepared.  Over time roles may change, existing duties may no longer be required, and other duties may be gained without changing the general nature of the duties or the level ofresponsibility entailed.  Consequently, People 1st will expect to revise this job description from time to time. 

 

 PERSONAL SPECIFICATION

 QUALIFICATIONS AND EXPERIENCE

Essential

  • 3 years’ experience in a busy office setting
  • Computer literacy skills
  • GCSE Math’s & English (Grade C or above) or equivalent
  • Driving licence

Desirable

  • Experience in working with 16-24-year olds

 

CORE COMPETENCIES/ BEHAVIOURS / CAPABILITIES

  • Excellent interpersonal and customer service skills with confident approach to dealing with a wide range of people in a friendly and professional manner

To apply email CV to j.mcstravick@people-1st.co.uk

Closing Date: Monday 6th September 2021

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