This half day course is an opportunity to gain skills to handle difficult conversations without damaging the relationship, increasing management competency and effectiveness.
This course aims to provide candidates with the skills and knowledge required to conduct challenging conversations with staff, perhaps about their behaviour, results, or actions. It will also cover how to handle demanding and testing individuals. This course will equip candidates with the necessary confidence, knowledge and skills to engage with people from a productive and focused position. This course will provide a simple overview of a framework for helping to maintain an objective and balanced position in challenging circumstances.
By the end of this course, candidates will understand: