Overview
This 4 day (CPD) training course is designed for newly appointed /aspiring managers or someone that wants a refresher, the course will provide the business knowledge and technical skills required to lead and manage effectively.
DAY 1 – (7th February 2024, 10am – 4pm)
Lead and manage a team
- Having a clear understanding of how we lead and the effect on others
- Being clear about what has to be achieved by the team
- Assembling the necessary resources to meet what has to be done
- Monitoring and addressing gaps in staff development and performance
- Reviewing this people/work match in the light of setting future objectives
- Understanding your leadership style and knowing how to use this in a positive way
Effective Communication
- An insight into you and how you communicate with staff
- An understanding of the differences in people and how this affects communication
- An understanding of personality profiling
DAY 2 – (6th March 2024, 10am – 4pm)
Emotional Intelligence and Professionalism
- What is EI and why is it important?
- How to lead with emotional intelligence
- The language used to develop EI Communication
- Explore and examine their current level of EI through exercise and group work
- How to cultivate EI in the workplace
Motivation
- Understand What Motivates People – the process of motivation
- Investigate the effect of communication on motivation
- Understanding the reasons for poor motivation
- Examine Motivational theorists and how they can help with motivation
- Understand how to manage staff motivation
- Identifying approaches to improve motivation and behaviour
- Appreciate the importance of self-motivation
DAY 3 – (10th April 2024, 10am – 4pm)
Performance Management
- Discuss and understand the concept of performance supervision.
- Know the steps required to assess the performance of staff
- Discuss Standard Operating Procedures
- Review SOPs for positives and negatives
- Discuss the Six Steps to Supervising Staff.
- Understand the structure of 1:1 meetings
- Appreciate the importance of training plans and their input
- Know the steps to follow in handling challenging conversations.
- Discover tools to help the supervisor provide constructive feedback
Candid Conversations
- The importance of giving feedback, praising, reprimanding and how to do it
- How to develop a framework to determine what action is appropriate
- The use of the ‘feedback formula’ to provide constrictive feedback
- Understand and address your own and others aggressive instincts
- Simple and straightforward methods to help conduct and run challenging conversations
DAY 4 (8th May 2024, 10am-4pm)
Time Management
- Introduction to Time Management
- Setting Objectives
- Taking Decisive Action and prioritising
- Understanding the use of the Time Management Matrix
- Managing Interruptions and requests
- Self awareness and Assertiveness
- Working confidently with others
- Maintaining effectiveness in difficult situations
Creating a sense of team
- Understand what a team is and why does teamwork matter? What affects the essence of team and informs our attitude?
- Identify the importance of attitude and choice
- Understand how personality can affect effective communication
- Discover their attitude towards team– Belbin’s Team Roles
- Identify their Myers Briggs profile
