STEP UP to Management

7 Feb 2024
(Face to Face - 4 full days - People 1st, Malone Rd, Belfast)


This 4 day (CPD) training course is designed for newly appointed /aspiring managers or someone that wants a refresher, the course will provide the business knowledge and technical skills required to lead and manage effectively.

DAY 1 – (7th February 2024, 10am – 4pm)

Lead and manage a team

  • Having a clear understanding of how we lead and the effect on others
  • Being clear about what has to be achieved by the team
  • Assembling the necessary resources to meet what has to be done
  • Monitoring and addressing gaps in staff development and performance
  • Reviewing this people/work match in the light of setting future objectives
  • Understanding your leadership style and knowing how to use this in a positive way

Effective Communication

  • An insight into you and how you communicate with staff
  • An understanding of the differences in people and how this affects communication
  • An understanding of personality profiling


DAY 2 – (6th March 2024, 10am – 4pm)

Emotional Intelligence and Professionalism

  • What is EI and why is it important?
  • How to lead with emotional intelligence
  • The language used to develop EI Communication
  • Explore and examine their current level of EI through exercise and group work
  • How to cultivate EI in the workplace


  • Understand What Motivates People – the process of motivation
  • Investigate the effect of communication on motivation
  • Understanding the reasons for poor motivation
  • Examine Motivational theorists and how they can help with motivation
  • Understand how to manage staff motivation
  • Identifying approaches to improve motivation and behaviour
  • Appreciate the importance of self-motivation

DAY 3 – (10th April 2024, 10am – 4pm)

Performance Management

  • Discuss and understand the concept of performance supervision.
  • Know the steps required to assess the performance of staff
  • Discuss Standard Operating Procedures
  • Review SOPs for positives and negatives
  • Discuss the Six Steps to Supervising Staff.
  • Understand the structure of 1:1 meetings
  • Appreciate the importance of training plans and their input
  • Know the steps to follow in handling challenging conversations.
  • Discover tools to help the supervisor provide constructive feedback

Candid Conversations

  • The importance of giving feedback, praising, reprimanding and how to do it
  • How to develop a framework to determine what action is appropriate
  • The use of the ‘feedback formula’ to provide constrictive feedback
  • Understand and address your own and others aggressive instincts
  • Simple and straightforward methods to help conduct and run challenging conversations

DAY 4 (8th May 2024, 10am-4pm)

Time Management

  • Introduction to Time Management
  • Setting Objectives
  • Taking Decisive Action and prioritising
  • Understanding the use of the Time Management Matrix
  • Managing Interruptions and requests
  • Self awareness and Assertiveness
  • Working confidently with others
  • Maintaining effectiveness in difficult situations

Creating a sense of team

  • Understand what a team is and why does teamwork matter? What affects the essence of team and informs our attitude?
  • Identify the importance of attitude and choice
  • Understand how personality can affect effective communication
  • Discover their attitude towards team– Belbin’s Team Roles
  • Identify their Myers Briggs profile


Course Contact

Cathy McGarvey

Hear from our students

Vector (7)
Patricia Wilson
After changing career I was anxious about starting a new course, but People 1st made me feel confident and comfortable. They have encouraged me and provided constant support when I have needed it through my Level 2 and my Level 3 qualifications. They provide the best training and I don’t think I would have been able to complete my qualifications, if it wasn’t for the support they offered me. I will hopefully go on to do more qualifications with People 1st in the future.
Vector (7)
Leoní Reilly
I’ve just completed my Level 5 Management course with People 1st. I can’t thank them enough for all the help and support I received, from not only my tutor Amanda, but the organisation as a whole. My classes were always well structured and I felt I could ask for help and guidance whenever I needed it. People 1st have helped me take that next step in my career and I will always be eternally grateful.
Vector (7)
Michelle Allison
Thank you to People 1st and to Caroline Bell for an excellent and informative Assessors Course. From day one, I felt Caroline was there to support me in every way. At times when life got in the way, there was always a check in and she was there to assist with ongoing assignments. The visits and personal discussions were done with a warm welcome and I was at ease completing these which ultimately lead me to successfully completing the course. I am delighted to now be a qualified assessor, thanks to the support of People 1st. I cannot l wait to help and support many other students on their journeys with their own careers.