First for Retail & Customer Care

Retail and Customer Care qualifications are ideal for anyone interested in a career in the sector, including sales assistants, supervisors, retail managers and merchandisers. The qualifications provide an insight into sales, customer support, stock control, processing goods, visual merchandising, and management skills.

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Retail & Customer Care

Level 1 OCNNI Certificate in Retail Business
Level 2 ICQ Certificate in Customer Service
Level 2 ICQ Certificate in Retail Knowledge
Level 2 ICQ Certificate in Retail Skills
Level 3 ICQ Certificate in Retail Knowledge
Level 3 ICQ Diploma in Customer Service
Level 3 ICQ Diploma in Retail Skills (Management)
Level 3 ICQ Diploma in Retail Skills (Sales Professional)

Hear what people say about us

“People 1st have helped us build, strengthen and retain skilled workers.”

Alan McConnell, Prestige Underwriting

“My experience with People 1st was great from start to finish. My tutor was really helpful and I knew support was available if needed.”

Nabila Benalis, Level 3 NVQ student

“Excellent courses. Trainers very helpful and knowledgeable. Would recommend.”

Bernadette Nugent, Kier Utilities

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