Level 2 ICQ Certificate in Customer Service
Course Code: 600/3423/3
This course will provide you with the chance to obtain and demonstrate the skills and knowledge needed to deliver high quality products and services to your customers from the workplace, digitally, or through going out into the customer’s own locality.
To give you an understanding of this course, topics include:
Delivery & Funding
If you are working a minimum of 21 hours per week in the Customer Service sector, you may be eligible to access this course for free at any age through the All-Age Apprenticeships programme. Conditions apply.
More information on eligibility, terms and conditions can be found HERE:
https://people-1st.co.uk/programmes/apprenticeships-ni/
You could go on to complete the Level 3 Diploma in Customer Service, or progress in work in roles such as retail assistant, manager, personal shopper, customer service representative, customer service specialist, contact centre adviser, service industry host.
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