Course Code: 601/3687/x
This qualification is for those who are in a senior or supervisory position and are looking to develop their skills and knowledge in a customer service role. People with good customer service skills are in high demand by employers and the skills gained in customer services roles are recognised in many different employment sectors. careers.
To give you an understanding of this course, topics include:
- Principles of business
- Understand customers and customer retention
- Resolve customers problems
- Organise and deliver customer service
- Manage personal and professional development
- Understand the customer service environment
Delivery & Funding
If you are working a minimum of 21 hours per week in the retail sector, you may be eligible to access this course for free at any age through the All-Age Apprenticeships programme. Conditions apply.
More information on eligibility, terms and conditions can be found HERE:
https://people-1st.co.uk/programmes/apprenticeships-ni/
There are many roles you could pursue, such as informing one-off or routine contacts, dealing with orders, payments, offering advice, guidance and support, meet-and-greet, sales, fixing problems, after care, service recovery or gaining insight through measuring customer satisfaction. Experienced customer services assistants may be promoted to supervisory or managerial roles, and customer service managers may be promoted to more senior positions with more pay and responsibility.
