Course Code: 601/3687/x
This qualification is for those who are in a senior or supervisory position and are looking to develop their skills and knowledge in a customer service role. People with good customer service skills are in high demand by employers and the skills gained in customer services roles are recognised in many different employment sectors. careers.
To give you an understanding of this course, topics include:
If you are aged 16 to 25 (and over 25 for some qualifications)* and working a minimum of 21 hours per week, you could access this course for free through the ApprenticeshipsNI programme.
*More information on eligibility, terms and conditions can be found on the ApprenticeshipsNI programme overview page.
There are many roles you could pursue, such as informing one-off or routine contacts, dealing with orders, payments, offering advice, guidance and support, meet-and-greet, sales, fixing problems, after care, service recovery or gaining insight through measuring customer satisfaction. Experienced customer services assistants may be promoted to supervisory or managerial roles, and customer service managers may be promoted to more senior positions with more pay and responsibility.
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