Emotional Intelligence and Professionalism in Business

Emotional Intelligence (EI) and professionalism in business is the ability of individuals to recognise their own and others’ emotions, discriminate between different feelings and label them appropriately, and to use emotional information to guide thinking and behaviour.  EI also develops the capacity to be aware of, control, and express one’s emotions.

This half day course aims to introduce candidates EI and develop their understanding.  In additional candidates will learn how to identify and improve their level of EI for a better understanding of self, as well as sense the emotions of others. By developing EI one can become more productive and successful and help others to do the same.

During this session, candidates will gain an insight into:

  • What is EI and why is it important?
  • How to lead with emotional intelligence
  • The language used to develop EI communication
  • Explore and examine their current level of EI through exercise and group work
  • How to cultivate EI in the workplace

Course Contact

Cathy McGarvey

Hear from our students

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Patricia Wilson
After changing career I was anxious about starting a new course, but People 1st made me feel confident and comfortable. They have encouraged me and provided constant support when I have needed it through my Level 2 and my Level 3 qualifications. They provide the best training and I don’t think I would have been able to complete my qualifications, if it wasn’t for the support they offered me. I will hopefully go on to do more qualifications with People 1st in the future.
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Leoní Reilly
I’ve just completed my Level 5 Management course with People 1st. I can’t thank them enough for all the help and support I received, from not only my tutor Amanda, but the organisation as a whole. My classes were always well structured and I felt I could ask for help and guidance whenever I needed it. People 1st have helped me take that next step in my career and I will always be eternally grateful.
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Michelle Allison
Thank you to People 1st and to Caroline Bell for an excellent and informative Assessors Course. From day one, I felt Caroline was there to support me in every way. At times when life got in the way, there was always a check in and she was there to assist with ongoing assignments. The visits and personal discussions were done with a warm welcome and I was at ease completing these which ultimately lead me to successfully completing the course. I am delighted to now be a qualified assessor, thanks to the support of People 1st. I cannot l wait to help and support many other students on their journeys with their own careers.